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DELIVERY PROCEDURE

DELIVERY PROCEDURE

Effective Date: 06.07.2026
Platform: Yakups.co

Company Information

Turkish Company

Trade Name:
YAKUPS TEKSTİL TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ

Tax Office:
Atışalanı

Tax Identification Number (VKN):
9290372502

Head Office Address (Sediu Social):
Oruçreis Mahallesi, Vadi Caddesi, Giyimkent B70 Blok No:64
Esenler / İstanbul / Turkey

Operating Address (Punct de Lucru):
Oruçreis Mahallesi, Vadi Caddesi, Giyimkent B70 Blok No:64
Esenler / İstanbul / Turkey

Phone:
+90 549 718 03 42

Email:
destek@yakups.co

Romanian Company

Trade Name:
BERFIN GRUP S.R.L.

CUI:
15455345

Commercial Register Number (Nr. Registrul Comerțului):
J2023002495236

Head Office Address (Sediu Social):
Jud. Ilfov, Sat Ștefăneștii de Jos, Comuna Ștefăneștii de Jos, Strada Linia de Centură, Nr. 50A, Mansarda, Camera 1, Bl. A2, Scara 1, Ap. 304, România

Operating Address (Punct de Lucru):
Jud. Ilfov, Sat Ștefăneștii de Jos, Comuna Ștefăneștii de Jos, Strada Linia de Centură, Nr. 50A, Mansarda, Camera 1, Bl. A2, Scara 1, Ap. 304, România (The operating address is the same as the head office address.)

Phone:
+40 799 775 677

Email:
client@yakups.co

1. Purpose

This Delivery Procedure has been prepared to regulate the processes regarding the preparation, international transportation, customs procedures, and delivery to the buyer of orders placed through the Yakups.co platform.

This procedure defines the rights and obligations of buyers, sellers, and Yakups.co during the delivery process.

2. Scope

This procedure covers:

  • Sellers operating on the Yakups.co platform,
  • Buyers placing orders through the platform,
  • Commercial shipments between Turkey and Romania,
  • Logistics and operational services offered by Yakups.co.

3. Order Process

Orders, once created by the buyer, are submitted for seller approval.

Orders approved by the seller are put into preparation and shipment planning begins.

Yakups.co coordinates the order process, managing information flow between parties and tracking the delivery process.

4. Product Preparation

The seller is obliged to:

  • Prepare products completely,
  • Send the correct products,
  • Package products suitably for international transportation,
  • Prepare necessary shipping documents completely.

5. Delivery Method

Yakups.co carries out deliveries through its own logistics operations or through contracted logistics partners, depending on the nature of the orders and the delivery address.

Deliveries can be made via door-to-door delivery, less-than-truckload (LTL) shipping, full truckload (FTL) shipping, or, where appropriate, warehouse pickup.

The delivery method is determined based on the volume of the order, the delivery address, and operational planning.

6. Estimated Delivery Time

Orders placed through Yakups.co are delivered within an average of 3 (three) to 8 (eight) business days after order confirmation and completion of the product preparation process.

Delivery time may vary depending on the content of the order, product preparation process, international transportation organization, customs procedures, public holidays, weather conditions, border gate congestion, and other operational factors.

Yakups.co meticulously carries out all necessary operational processes to deliver orders within the planned timeframe. However, Yakups.co cannot be held responsible for delays in delivery time due to force majeure or official institutional procedures.

7. Customs Procedures

International shipments are subject to customs procedures in accordance with the relevant legislation in force in Turkey and Romania.

Yakups.co is not responsible for delays that may arise due to missing documents, incorrect declarations, or additional procedures requested by official authorities.

8. Inspection upon Delivery

The recipient is obliged to check the number of packages, the integrity of the packaging, and any visible damage to the products upon delivery.

Any damages identified upon delivery must be recorded in the delivery report, documented with photographs if possible, and reported to Yakups.co as soon as possible.

9. Undeliverable Orders

If an order cannot be delivered due to an incorrect or incomplete delivery address, the recipient's refusal to accept delivery, or other reasons preventing delivery, Yakups.co may contact the recipient to arrange a new delivery.

Additional transportation and operational costs arising from this situation may be passed on to the relevant party.

10. Force Majeure

Natural disasters, war, strikes, epidemics, customs procedures, decisions of official authorities, transportation restrictions, congestion at border gates, and similar situations beyond the control of Yakups.co are considered force majeure.

In such cases, there may be delays in delivery times, and Yakups.co cannot be held responsible for any resulting delays.

11. Contact

All questions, requests, and support inquiries regarding the delivery process can be made through the following communication channels.

Turkey

YAKUPS TEKSTİL TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ

Phone: +90 549 718 03 42

Email: destek@yakups.co

Romania

BERFIN GRUP S.R.L.

Phone: +40 799 775 677

Email: client@yakups.co

12. Effectiveness

This Delivery Procedure comes into effect from the date of its publication.

Yakups.co reserves the right to make changes to this Delivery Procedure, provided they comply with applicable legislation. The current version is valid from the date of its publication on the www.yakups.co website.