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RETURN AND CANCELLATION PROCEDURE

RETURN AND CANCELLATION PROCEDURE

Effective Date: 06.07.2026
Platform: Yakups.co

Company Information

Turkish Company

Trade Name:
YAKUPS TEKSTİL TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ

Tax Office:
Atışalanı

Tax Identification Number (VKN):
9290372502

Registered Office Address (Sediu Social):
Oruçreis Mahallesi, Vadi Caddesi, Giyimkent B70 Blok No:64
Esenler / İstanbul / Turkey

Activity Address (Punct de Lucru):
Oruçreis Mahallesi, Vadi Caddesi, Giyimkent B70 Blok No:64
Esenler / İstanbul / Turkey

Phone:
+90 549 718 03 42

Email:
destek@yakups.co

Romanian Company

Trade Name:
BERFIN GRUP S.R.L.

CUI:
15455345

Trade Register Number (Nr. Registrul Comerțului):
J2023002495236

Registered Office Address (Sediu Social):
Jud. Ilfov, Sat Ștefăneștii de Jos, Comuna Ștefăneștii de Jos, Strada Linia de Centură, Nr. 50A, Mansarda, Camera 1, Bl. A2, Scara 1, Ap. 304, Romania

Activity Address (Punct de Lucru):
Jud. Ilfov, Sat Ștefăneștii de Jos, Comuna Ștefăneștii de Jos, Strada Linia de Centură, Nr. 50A, Mansarda, Camera 1, Bl. A2, Scara 1, Ap. 304, Romania (The activity address is the same as the registered office address.)

Phone:
+40 799 775 677

Email:
client@yakups.co

1. Purpose

This Return and Cancellation Procedure has been prepared to regulate the procedures and principles regarding the cancellation, return, and refund processes of orders placed through the Yakups.co platform.

This procedure aims to ensure transparent and orderly execution of processes by defining the rights and obligations of buyers, sellers, and Yakups.co.

2. Scope

This procedure covers:

  • Sellers operating on the Yakups.co platform,
  • Buyers placing orders through the platform,
  • Commercial transactions between Turkey and Romania,
  • Logistics and operational services offered by Yakups.co.

3. Order Cancellation

Buyers can cancel their order before it is approved by the seller.

Cancellation requests for orders approved by the seller and in the preparation phase will be evaluated based on the operational stage of the order.

It may not be possible to cancel orders that have entered international shipping or are out for delivery.

4. Return Conditions

Buyers can request a return in the following situations:

  • Incorrect product sent,
  • Incomplete product delivered,
  • Damages incurred during transport,
  • Significant discrepancies between the ordered product and the delivered product.

Necessary information and documents must be submitted to Yakups.co for the return request to be evaluated.

5. Return Method

Buyers wishing to make a return request must first contact Yakups.co customer service.

Following the application, the necessary information and documents will be examined and evaluated.

If the return request is approved, the buyer will be notified in writing of the address and shipping method for returning the product.

Products sent without prior approval may not be considered for return.

6. Estimated Return Period

Return applications are evaluated as soon as possible after all necessary information and documents have been submitted.

The review of a return request typically takes 1 (one) to 3 (three) business days.

If a return is approved, the product's return shipping time may vary depending on the shipping method.

Refunds for approved returns, after the product has been received by Yakups.co or the relevant seller and necessary checks are completed, are processed within 5 (five) to 10 (ten) business days, depending on the payment method.

7. Cases Where Returns Are Not Accepted

Return requests may not be accepted in the following situations:

  • Incorrect order placed by the buyer,
  • Products that have been used or have lost their resalable condition,
  • Products specially produced according to the buyer's request,
  • Products damaged due to improper use,
  • Requests not submitted within the specified period,
  • Products that have been altered or whose originality has been compromised.

8. Logistics and Return Costs

Transportation, storage, customs, and other operational costs that may arise during the return process are covered by the relevant party, depending on the reason for the return.

Costs arising from seller-related errors are borne by the seller, while costs arising from buyer-related situations may be borne by the buyer.

9. Force Majeure

Delays in return processes may occur due to natural disasters, war, strikes, epidemics, official authority decisions, customs procedures, transportation restrictions, and similar situations beyond Yakups.co's control.

In such cases, Yakups.co cannot be held responsible for any delays that may occur.

10. Contact

Any questions, requests, and support inquiries regarding return and cancellation processes can be submitted through the following contact channels.

Türkiye

YAKUPS TEKSTİL TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ

Phone: +90 549 718 03 42

Email: destek@yakups.co

Romania

BERFIN GRUP S.R.L.

Phone: +40 799 775 677

Email: client@yakups.co

11. Enforcement

This Return and Cancellation Procedure comes into force as of its publication date.

Yakups.co reserves the right to amend this Return and Cancellation Procedure, provided it complies with applicable laws. The current version is valid from the date of its publication on the www.yakups.co website.