REFUND AND CANCELLATION PROCEDURE
REFUND AND CANCELLATION PROCEDURE
Effective Date: 06.07.2026
Platform:Yakups.co
Company Information
Turkish Company
Trade Name:
YAKUPS TEXTILE TOURISM INDUSTRY AND TRADE LIMITED COMPANY
Tax Office:
Shooting range
Tax Identification Number (TIN):
9290372502
Headquarters Address (Sediu Social):
Oruçreis Neighborhood, Vadi Street, Giyimkent B70 Block No:64
Esenler / Istanbul / Türkiye
Activity Address (Punct de Lucru):
Oruçreis Neighborhood, Vadi Street, Giyimkent B70 Block No:64
Esenler / Istanbul / Türkiye
Telephone:
+90 549 718 03 42
Email:
support@yakups.co
Romanian Company
Trade Name:
BERFIN GRUP S.R.L.
CUI:
15455345
Trade Registry Number (Nr. Registrul Comerțului):
J2023002495236
Headquarters Address (Sediu Social):
jud. Ilfov, Sat Ștefăneștii de Jos, Comuna Ștefăneștii de Jos, Strada Linia de Centură, Nr. 50A, Mansarda, Camera 1, Ch. A2, Scara 1, Ap. 304, Romania
Activity Address (Punct de Lucru):
jud. Ilfov, Sat Ștefăneștii de Jos, Comuna Ștefăneștii de Jos, Strada Linia de Centură, Nr. 50A, Mansarda, Camera 1, Ch. A2, Scara 1, Ap. 304, Romania (The business address is the same as the headquarters address.)
Telephone:
+40 799 775 677
Email:
client@yakups.co
1. Objective
This Return and Cancellation Procedure has been prepared to regulate the procedures and principles regarding the cancellation, return, and refund processes of orders placed through the Yakups.co platform.
This procedure aims to ensure that processes are conducted in a transparent and orderly manner by defining the rights and obligations of buyers, sellers, and Yakups.co.
2. Scope
This procedure;
- Sellers operating on the Yakups.co platform,
- Buyers who place orders through the platform,
- Commercial transactions carried out between Türkiye and Romania,
- This includes logistics and operations services offered by Yakups.co.
3. Order Cancellation
The buyer can cancel their order before it is confirmed by the seller.
Cancellation requests for orders that have been approved by the seller and are in the preparation process are evaluated according to the operational stage of the order.
Orders that have been processed for international shipping or have already been dispatched may not be eligible for cancellation.
4. Return Policy
The buyer may request a refund in the following situations:
- Sending the wrong product,
- Incomplete product delivery,
- Damage that occurs during transportation,
- There is a significant difference between the product ordered and the product delivered.
To process your return request, you must submit the necessary information and documents to Yakups.co.
5. Return Method
Buyers wishing to request a return must first contact Yakups.co customer service.
After the application is submitted, the necessary information and documents will be reviewed and evaluated.
If the return request is approved, the buyer will be notified in writing of the shipping address and the method to which the product should be sent.
Products shipped without prior approval may not be eligible for returns.
6. Estimated Return Period
Refund requests are processed as quickly as possible after all necessary information and documents are submitted.
You can return any product(s) you purchase from Yakups.co provided they are unused and in a condition that allows for resale.7 (seven)You can request a return within the day.
The average processing time for return requests is...1 to 3 business daysIt continues.
If the return is approved, the return shipping time may vary depending on the shipping method.
After the product is received by Yakups.co or the relevant seller and the necessary checks are completed, eligible refunds will be processed depending on the payment method.5 (five) to 10 (ten) business daysIt is carried out within.
7. Situations Where Returns Are Not Accepted
For products purchased wholesale, returns are not accepted unless there is a color difference, manufacturing defect, damage, or a flaw that affects the product's usability.
To request a return, the product must be in its original condition, unused, and with its original packaging intact. If you discover a problem with the product due to manufacturing or shipping issues, you can submit your return request to our customer service team along with images of the affected product.
Return requests are evaluated after the necessary checks and the customer is informed.
Refund requests may be rejected in the following cases:
- The buyer placed a wrong order,
- Used products or products that have lost their resale value,
- Products manufactured specifically to meet customer demand.
- Products damaged due to misuse,
- Requests not submitted within the specified period,
- Products that have been altered or whose originality has been compromised.
8. Logistics and Return Costs
Transportation, storage, customs, and other operational costs that may arise during the return process are borne by the relevant party, depending on the reason for the return.
Costs arising from seller-related errors may be borne by the seller, while costs arising from buyer-related errors may be borne by the buyer.
9. Force Majeure
Delays in refund processes may occur due to natural disasters, war, strikes, epidemics, official decisions, customs procedures, transportation restrictions, and similar situations beyond Yakups.co's control.
In such cases, Yakups.co cannot be held responsible for any delays that may occur.
10. Communication
Any questions, requests, and support inquiries regarding return and cancellation processes can be submitted through the following communication channels.
Türkiye
YAKUPS TEXTILE TOURISM INDUSTRY AND TRADE LIMITED COMPANY
Phone: +90 549 718 03 42
Email: destek@yakups.co
Romania
BERFIN GRUP S.R.L.
Phone: +40 799 775 677
Email: client@yakups.co
11. Entry into force
This Refund and Cancellation Procedure comes into effect from the date of its publication.
Yakups.co reserves the right to make changes to this Return and Cancellation Procedure, provided that it complies with applicable legislation. Current version,www.yakups.coIt is valid from the date of publication on the website.